Policies

A perfect blend of modern amenities and charming aesthetics.

Policies

Check-In/Check-Out

Check in times are 14h00 to 18h00 (Please arrange for late arrivals). Check out time is 11h00, please arrange for a late check-out time in advance should you require this.

Payment

Payment for any reservations or other services for which fees may be charged by The Pecan shall be payable by you on departure from the Guesthouse in question or, where applicable, shall be debited to your account after departure.
The rates payable by you in respect of the provision by The Pecan of any services and/or goods, including but not limited to the provision of accommodation at the Guesthouse of your choice, shall be the current applicable rates of the particular Guesthouse specified by you. Those rates are available from the Guesthouse itself, or alternatively from The Pecan at 0861 44 77 44.
Non Refundable Rates /or Refundable Rates
Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. “The credit card used to confirm and pay for a reservation is required to be presented on check-in at the Guesthouse. An imprint of this card will be taken by the Guesthouse on check-in in order to prove the card was present.”
Other Rates
Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by The Pecan. The Pecan reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation, if a reservation is not cancelled by 11:00 (Guesthouse time) on the day of arrival.
The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Guesthouse and the customer/client authorising the Guesthouse to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.

By clicking the “booking button”, the customer/client signifies and accepts all terms and conditions contained in this Website.

Conditions of Residence

The guest, signing the registration card upon check-in, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible (“his party”) to these conditions of residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the Guesthouse.
The guest and each of his party agrees to pay not later than the time of departure (unless prior written arrangements have been made with the Guesthouse management) the room rate is determined by the Guesthouse for the period of residence, the costs of food, beverage and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his party during his/their stay in the Guesthouse. Periodic payments must be made if the account exceeds the credit limit designated by the Guesthouse, and accounts are payable on presentation.
A certificate from the Guesthouse Manager prima facie shall constitute proof of indebtedness of the guest and his/or his party and of the particulars therein for all purposes including any action instituted by the Guesthouse against the guest and/or any of his party.
The guest agrees that after his departure, the Guesthouse may retain goods left behind by him and/or his party and authorises the Guesthouse after giving one month’s notice to the address registered by the guest of its attention to do so, to sell same, privately or publicly, at the Guesthouse’s discretion at such price as the Guesthouse may determine and offset proceeds of such sale against possible indebtedness of the guest or to hold such proceeds or part thereof for a period of three years pending any claims by the guest for those proceeds failing which they shall be deemed to have been forfeited to the Guesthouse.
The guest hereby agrees on behalf of himself and the members of his party that it is a condition of his/their occupation of the Guesthouse that neither the Guesthouse, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of the Guesthouse. The guest and his party may hand to the Guesthouse for safekeeping money and /or valuables, whereupon a special receipt will be issued accordingly.

At The Pecan, accessible from https://layzeelounge.co.za, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Pecan and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Pecan. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalise, and expand our website
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files

The Pecan follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, The Pecan uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of The Pecan.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Pecan, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that The Pecan has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

The Pecan’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

The Pecan does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.